Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Hosting Control Panel you will find a comprehensive Help Center section offering a multitude of help articles and commonly asked questions. They are contributed by our support team of expert technicians. Just type in your question and our clever software will show you the best answer.

  • Top quality support service

  • Instructional Videos

  • We have compiled a collection of step–by–step video tutorials that visually display how you can rectify a common issue associated with your shared service account. You will find the training videos in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 tech support service and feature a sixty–minute support ticket response guarantee. Our seasoned techs will be at your disposal 24 hours a day and will resolve any issue that you may possibly chance upon within less than sixty minutes after the helpdesk ticket submission. In most instances, a response will be given to you in less than twenty minutes.