Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • Every single help request you submit to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your ticket or email calls for further assistance from a server administrator, we will without delay forward it and leave a note to let you know that your matter is being examined. If you make use of our Managed Servers package, all of the tasks included there will be completed at a time of your choosing.

  • Top quality support service

  • A Premium Customer Care Service

  • Our customer support staff will be at your disposal round–the–clock if you need help while working with our Hosting Control Panel or with any of the applications that we preinstall for you on the dedicated server. Furthermore if you need assistance tackling the regular admin tasks on your dedicated web hosting server, you can take a look at the Managed Servers package, which includes backup hard disk drive storage space, OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated server is equipped with our free–of–charge Hosting Control Panel, which offers an elaborate knowledge base and a collection of educational video tutorials. Whenever you need assistance while working with the Hosting Control Panel, just press the Videos or Help buttons in the top right corner.