If you ever face a problem with your site and are unable to rectify it, ask the respective web hosting company’s customer service staff to help you bring the website back online. A prompt solution would be best, but lots of hosting companies answer within 24 hours or even more, all the more so if you’re doing business with a reseller. Even if your problem can be fixed without much difficulty, your site may not function satisfactorily or it may not be reachable whatsoever for a long time interval, so you may lose potential customers since it’s rather unlikely that anybody will eagerly come back to a website that’s inoperational. That being said, you have to make certain not only that you can touch base with your web hosting provider, but also that they can answer and assist you in a well-timed fashion. If an application update does not proceed as planned or you delete something incidentally, for instance, the site must be fixed speedily in order to prevent protracted inaccessibility.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum response time for any helpdesk ticket that you post or any email that you write is just sixty minutes, even in case you contact us on weekends and public holidays. Whatever the essence of your query or problem might be, we’ll lend you a hand straight away and will provide you with the required info to resolve any problem with your websites. The actual response time typically doesn’t exceed 15 to 20 minutes, which is why you can just forget about waiting for hours and hours to get an issue solved or what’s even worse – waiting around all day only to get a reply that more information is required while nothing’s resolved. We will offer you assistance in a timely fashion just because we are aware of exactly how costly time can be in the dynamic electronic age. The sixty-minute reply guarantee is valid for any billing or technical inquiry that you may have about our shared service.
One-Hour Response Guarantee in Semi-dedicated Servers
As we know precisely how important it is to receive swift help, we guarantee that you’ll never need to wait around for more than sixty minutes to get a response to any trouble ticket that you post from your semi-dedicated server CP. Actually, you will rarely need to wait for more than twenty-thirty minutes and this applies to any question no matter what its nature is – general, technical or billing. What’s more, our client and tech support staff will be at your disposal 24/7/365, which is the reason why even if you send a ticket during legal holidays, you’ll always obtain an immediate response, which will include the answer to a query, the solution to a problem or the details necessary to solve an issue yourself – in case there is something that you have to do on your end. If you use our services, you’ll never need to waste a day hanging around awaiting a reply like you would with lots of other providers.