A ticketing system is the most popular means of correspondence that web hosting providers offer to their clients. It’s usually part of the billing account and is the most efficient way to resolve a problem that requires a certain period of time to examine or that has to be escalated to an admin. Thus, all responses supplied by either side will be stored in the exact same place in case someone else needs to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, so you will need to log in and out of no less than two accounts to do a specific task or to reach the hosting company’s help desk staff. If you desire to manage a couple of domains and each one is hosted in its very own account, you will need to use an even larger number of accounts at the same time. Also, it might take a substantial span of time for the provider to answer your ticket request.
Integrated Ticketing System in Shared Hosting
Our shared service feature an integrated support ticket system, which is an essential part of our in-house built Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia enables you to manage everything related to the web hosting service itself in one location – invoices, files, emails, tickets, etc., avoiding the necessity to sign in and out of different admin dashboards. In case you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just several mouse clicks without having to leave your Control Panel. During the process, you may select a category and our system will offer you a number of help articles, which will supply you with additional information and which may help you resolve any given issue before you actually submit a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with us and you’d like to contact our client service staff representatives, you’ll be able to open a trouble ticket directly from your Hepsia Control Panel instead of going through a completely different technical support platform as you will have to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will allow you to open a new ticket without difficulties and to look through older tickets using a smart search box. Moreover, you’ll be able to have a look at the relevant knowledgebase articles that our system will offer you on the basis of the category that you select for your new ticket. You can carry out all of the aforementioned procedures without logging out of your Hepsia Control Panel at any time, so in case you encounter any challenge or have a query, you can contact our technicians and resolve the particular problem in less than sixty minutes through one support platform.