The presence of the customer and technical support that a shared hosting company provides can tell you a lot for the services which they provide too. When you can use only e-mails or tickets, you have most probably come across some reseller not the actual web hosting supplier. If this is the case, you will have to wait for several days in order to get a problem resolved since the reseller may not be checking their communication regularly or they may have to consult with the real website hosting company for further assistance. If the supplier provides you with several options for communication with short response time available at any moment, they are most likely the top provider, not just a reseller. Therefore you'll reap the benefits of timely assistance and top quality support because they'll have immediate access to the servers where your account will be created. No matter what the issue - sales or technical, it is generally better to have the option to get hold of your hosting company directly through your favourite method of communication.
24/7 Customer Support in Shared Hosting
All of our shared service offer you 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our services well before you make a purchase or you're a current client and you have any kind of question or a problem, you're able to contact us any time, including holidays and weekends. We have numerous channels to contact us - a couple of phone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; email messages and support tickets for more technical issues or any matters which need additional time to analyze and fix. In contrast to a number of other web hosting service providers, our trouble tickets feature a guaranteed maximum reply time of just one hour, therefore no matter what your issue is, it'll be resolved in a timely manner and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to get quick help, particularly when your site is not functioning properly for whatever reason. Our semi-dedicated hosting service come with 24/7 customer and tech support, consequently in case something comes up, you will be able to use various ways to let us know - phone line with several local numbers globally, live chat, emails and support tickets. The first two choices are for pre-sales, billing and common matters, so if you do not have an account yet, for instance, you'll be able to get more info regarding our solutions, or we can assist you with less complicated technical matters. The next two methods are for strictly technical matters or anything that is more time-consuming as it's easier to track the dialogue between you and our support crew. The guaranteed max answer time for them is just 1 hour, the regular one - 15-20 minutes, therefore you will not have to wait for an entire day to get assistance like you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
With our Linux VPS servers, you will not have to wait for more than an hour in order to get assistance for any problem that you may have with the server or the software which comes pre-installed with it. We warrant this short answer time for all support tickets which you open through your billing Control Panel or e-mail messages that you send to our technical support team. In addition, we have local telephone numbers in a number of countries globally plus a live chat service where we can help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 through the various ways of communication, so whatever your question or issue is, there will always be somebody to help you out without delay. When you need help with third-party software, that you cannot install or which gives you troubles, you can reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time guarantee, you will enjoy lightning-fast support when you obtain a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, as a result any time you open a support ticket through your billing account or you send an email message related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will have a response within one hour, even during holidays. Our ticketing system is the best option in case the matter involved needs longer time to be solved or in case it has to be sent to our admins, as it is a lot easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent using our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.